Has my order been sent out?

When your order is dispatched you will be sent an email to confirm that your delivery is on it's way.

Orders will be delivered between 08:30am and 18:00pm Monday to Friday, unless you have requested a timed delivery.


I have received the wrong goods?

Please inform our sales team within 3 days of receiving the goods via email: sales@jacrac.co.uk or by calling +44 (0)1274 484431.
We can organise for a collection and re-schedule a delivery with the correct goods.

We apologise for any inconvenience caused.


I have received the goods, but no invoice?

Invoices are sent by email when your order has been placed. You can find your order details by accesing your account section on our website.

Alternatively please email sales@jacrac.co.uk stating your Order Reference number, requesting a copy invoice.